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From takeoff to landing , After-sales care will never be disconnected

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after-sales service

Full protection throughout the journey, enjoy worry-free flight. Smart services, worry-free flight - Beijing Xinghang Weitian offers you all-weather drone escort services!

Intelligent Escort
7× 24-hour technical support ensures every flight is precise and worry-free
training service
Driven by both theory and practice, unlock professional-level drone flight skills
Guarantee service
Comprehensive flight support ensures that every takeoff and landing is worry-free

product maintenance

Safeguard quality with professionalism and create value through service. We always adhere to the service philosophy of "customer first", providing you with efficient and reliable product maintenance and technical support to ensure the stable operation of your equipment and help you work without worries.

Comprehensive maintenance plan
- Warranty period: Free repair and replacement for non-human faults
- Beyond the warranty period: Paid professional maintenance services are provided
- Man-made damage: We offer paid repair solutions
Core service content
All-weather technical support: - 7× 24-hour online technical support - Quick response, professional guidance; Original factory quality guarantee: - Strictly use original factory parts for maintenance
commitment to our customers
All maintenance services are carried out by certified engineers
2. Provide real-time query of maintenance progress
3. Establish maintenance files and ensure full traceability throughout the process

Insurance Service

1. Insurance service contents Our company provides a one-year comprehensive insurance coverage for the unmanned aerial vehicle system. 2. Renewal and reinsurance services After the insurance period expires, customers can choose the renewal service, and we will assist them throughout the renewal procedures. If you need to adjust your insurance plan or handle reinsurance matters, our company will provide professional support to ensure seamless coverage.

Technical Services

Beijing Xinghang Weitian Technology Co., Ltd. always takes customer needs as the core and provides you with professional and efficient technical service guarantees.

Technical training services
Flight demonstration support
System optimization and upgrade

Technical training services

We provide customers with comprehensive technical training, which is divided into two parts: theoretical training and practical operation training.

Theoretical training: It is conducted at the supplier's location before the product is dispatched to help customers master the basic knowledge of the product.

Practical training: After the product arrives, it will be conducted at the location of the user to ensure that the customer is proficient in operation.

A complete set of technical documents is included with the product, including: technical specification sheet, quality manual, operation and maintenance manual, packing list and spare parts/accessories list, to help customers use the product efficiently.

Flight demonstration support

When the product is delivered, we offer a limited number of free demonstration flight services. If additional training or flight support is required in the future, we will flexibly arrange relevant services according to the customer's needs.

System optimization and upgrade

We are committed to providing customers with continuous technical support:

Optimize the system in a targeted manner based on customer requirements.

Free software upgrade services are provided, covering key modules such as autopilot and ground control stations.

Simultaneously promote the hardware upgrade of the system to ensure the continuous improvement of product performance.

Service Policy

Beijing Xinghang Weitian Technology Co., Ltd. always puts customers at the center and provides you with efficient and reliable after-sales service guarantees

Quality guarantee service commitment

All products and services are covered by a one-year free warranty from the date of final acceptance. If the warranty period needs to be extended, customers can choose to purchase according to their requirements. During the warranty period, if the equipment or system malfunctions, we will be responsible for investigating the cause and repairing it free of charge to ensure that it meets the acceptance standards and performance requirements.
Fault response mechanism

Quick Response: Submit a repair request through our website (www.xwuav.com) or contact technicians, and we will respond within 24 hours and provide emergency solutions. Emergency support: After a fault is reported for repair, a clear response will be given within 2 hours and a fault diagnosis report will be submitted within 12 hours.
Technical Support Service

7× 24-hour service: We offer technical support such as phone calls, emails and documents around the clock to solve problems related to product usage, maintenance and upkeep. Regular inspection: During the warranty period, at least one inspection should be conducted every three months to identify potential hazards in advance and ensure the stable operation of the system.
Maintenance service guarantee

In case of losses caused by maintenance errors or product malfunctions, we will compensate and provide solutions.
Spare parts support and guarantee

During the warranty period, all necessary spare parts will be provided free of charge to ensure the normal operation of the project during the fault period.
Services outside the warranty period

After the hardware is out of warranty, repair services can still be provided at the original price, and the response speed is consistent with that during the warranty period